1. Scope of this policy
This Privacy Policy applies to the Calma AI platform, including web dashboards, onboarding flows, AI chat, reporting features, alerts, notifications, and connected mobile experiences.
2. Information we may collect
Depending on your role and how the platform is used, Calma AI may collect:
- Account details such as name, surname, email, phone number, language, and birth date.
- School-related information such as memberships, class assignments, parent-child links, and invite status.
- Chat content, including uploaded images, screenshots, and message attachments.
- Bullying reports, safety alerts, risk signals, and related workflow history.
- Notification records, usage logs, and limited technical metadata needed to operate the service.
3. How we use information
We may use collected information to:
- Authenticate users and manage role-based access.
- Support school safety and wellbeing workflows.
- Generate AI-assisted responses, summaries, risk signals, or alerts.
- Enable class, parent, and administrator views relevant to school operations.
- Investigate abuse, secure the platform, and improve service quality.
4. AI processing
Calma AI may process text and image inputs through AI services to generate chat replies, image understanding, summaries, care context analysis, or safety-related risk assessments. AI outputs may be reviewed, stored, or used to support alerts and safeguarding decisions within the platform.
5. How information may be shared
Information may be shared within the platform according to role and safeguarding rules. For example:
- School admins may view school-level operational data.
- Class teachers may view only students and related data within their assigned class scope.
- Parents may view only information relevant to their linked child or children.
- Authorized staff may receive alerts, reports, or notifications when the platform flags relevant safety concerns.
6. Third-party service providers
Calma AI may rely on infrastructure or AI providers to host the service, store content, deliver notifications, or process AI requests. Those providers may process data only as needed to provide the requested functionality and platform operations.
7. Retention
We may retain account, chat, report, alert, and operational records for as long as needed to provide the service, support school workflows, meet contractual or legal obligations, resolve disputes, and maintain platform integrity.
8. Security
Reasonable technical and organizational measures may be used to protect platform data. However, no online system can guarantee absolute security, and users should avoid sharing information that is unnecessary for the intended workflow.
9. Children and school-managed access
Where student access is provided through a school, student data may be managed in coordination with the school or relevant guardians. Role-based restrictions are designed to reduce unnecessary exposure of student information across the platform.
10. Your choices and requests
Depending on your role and applicable law, you may have rights relating to access, correction, deletion, or objection. In many school-managed cases, requests should be directed first to the school or organization that provisioned the account.
11. Updates to this policy
We may update this Privacy Policy from time to time. The latest version published on this page will apply to future use after the updated effective date.
12. Contact
For privacy-related questions, please contact your school administrator or the organization that granted your access to Calma AI.